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Support and Training |
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New 2012 Training Class Schedule
S-FRAME Software Inc. is pleased to offer the following classes
Our Mastering S-FRAME series offers a great opportunity for you to increase your understanding of S-FRAME R10 software and to enhance your poductivity by improving your analysis and design workflow.
Additional Support Customers who are active on Maintenance service will have access to promotions, new versions of our products and high quality technical support and assistance worldwide. If your Maintenance service has expired and you would like to reinstate it, please contact S-FRAME .
For the quickest and most accurate resolution of your technical issue, please send us an e-mail at support@s-frame.com and try to follow these simple tips: 1. Include the following information in your e-mail message: · Subject Line: Request for Technical Support · Company Name · Your First and Last Name · State / Province, Country · Telephone Number · Product Name and Version · Operating System Name and Version · Query Description (please be as specific as possible) · Attachments (see below) 2. Attach an example file/model (.TEL file) to your email that demonstrates the problem you are encountering. A problem communicated over the phone or through email without a sample model file can sometimes be difficult to reproduce and resolve. In an effort to recreate the problem, our engineers might not build a model using the exact sequence used by you. If your model is too complex or confidential to share with us, consider building a simpler model that exhibits the same problem. If your model is too large to e-mail, please let us know and we will make our customer FTP site available to you to upload required files. An example model illustrating the problem is the best way to expedite accurate resolution of your technical issue. 3. Make sure your company's contact information is up-to-date. Please communicate to us any changes to your (or your company's) contact and billing information. Up to date customer information allows us to quickly verify your Maintenance status. Correct contact information enables us to provide you with responses to your technical support requests, periodic technical newsletters and bulletins, important software patch notifications, and other important information about the software you use. You can also contact our regional support centers at the following telephone numbers: Canada & USA (S-FRAME): 604 273-7737 UK & Europe (CSC): +44 (0) 113 239 3000 Australia (CSC): 1300 882 393 New Zealand (Matrix): +64 9623 1223
NOTE: An incomplete problem description (via e-mail or through a telephone call) may delay our response.
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